We have an impeccable record of providing application support, with aggressive service levels, to a large pool of application users in multiple locations. Our support methodology is based on the principle of adding constantly increasing value to our client's business. This 'Continuous Improvement Methodology' is woven within our support model.
We have developed innovative, flexible, and customizable engagement models based on the 'Pay-per-Use' concept that enable our clients to benefit from our cost-efficient support model and avoid paying when there is no usage. Through offshore delivery capabilities, and a matured ticket handling mechanism, we provide our customers with a transparent and cost effective experience that enables them to strategically forecast costs and improvement benefits over the period of the association.
We have developed a well-thought-out 'Knowledge Acquisition' process that enables our teams to effect a smooth takeover of support responsibilities. Our experience and expertise with handling major transitions has been acknowledged by many of our customers.